Letter to the Editor: Man fights for reimbursement after Daily News cancels e-edition

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Nov. 19, 2016 – West Bend, WI – Letter to the Editor from Terry Wentz. I had a bit of a surprise Monday when I went to the West Bend Daily News website to read my Monday online edition; only Saturday’s paper was available. I called their local office and was told they no longer publish the Monday paper. I explained that I have always had an E-newspaper on Mondays and was unaware it had been discontinued. I was assured of a return phone call with an answer to my question.

When I received the call, I was told by the Daily News staff that they no longer offer an e-edition; it had been discontinued. When I asked why it was discontinued, the person I spoke with told me that it appeared the Daily News did not feel the e-edition was worth anything and also appeared to think subscribers would most likely not care about it. I told them I cared about paying for something I will not get. I asked if I would receive credit for those Monday editions that I had pre-paid with my subscription. In the end, I was offered a 4-week extension on my subscription; we settled on 5. I think there are a lot of people who will not get any compensation if they do not call the West Bend Daily News and ask. I’m afraid the Daily News is hoping to keep the money paid and try to forget about it.   Terry Wentz, West Bend

EDITOR’S NOTE: On Veteran’s Day, November 11, 2016, the West Bend Daily News posted the following notice to their subscribers via email: “To our readers, We are ending publication of our Monday e-edition to refocus resources on our other products. The last Monday e-edition will be published Nov. 7. We will continue to publish e-editions Tuesday through Saturday.”

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