April 12, 2018 – West Bend, WI – Donald Patnode and his team at American Family Insurance in West Bend have been recognized for earning the 2017 American Star Excellence in Customer Experience Award for outstanding customer experience.
The team at American Family Insurance in West Bend includes Nancy Monday, Mary Mikkelson, Cindy Moran, Susie Patnode, Tim Novotny and Christine Heuer.
“Our goal is to strive to always do our best,” said Patnode. “We take care of our customers’ needs directly and by phone not voicemail.”
American Family Insurance in West Bend has won the award in consecutive years since 2014. Patnode said that shows the consistency in company service and high praise to be recognized and respected by its customers.
“The award reinforces that taking care of our customers is our No. 1 goal,” he said. “It’s our customers telling us we are doing a good job.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.