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McDonald’s on Highway 33 providing table service

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The McDonald’s on Highway 33 in West Bend is part of a new courtesy being tested by the restaurant chain as it rolls out table service.  “A customer will place their order at the counter, we’ll give you a number and bring everything out to you,” said store manager Stefanie Brettingen-Nash.

“Our goal is to talk to the customer at least three times during their visit including wrapping it up by clearing the customer’s tray.”

 

The main objective, according to Brettingen-Nash, is so the customer doesn’t have to leave their seat.”

 

“Anything we can do to satisfy your visit,” said Tim Schweiger, assistant manager. “I had a gentleman last week who said he never had been to our store before and he just loved the table service.”

 

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Schweiger said no tipping is necessary and basically McDonald’s “just wants to provide a better customer service.”

 
Feedback on the new table service has been all positive. The McDonald’s on Highway 33 has seen its customer-satisfaction surveys jump from 46 percent to 54 percent.

 

McDonald’s did not have to hire any additional staff to provide the table service.

 

While the service is provided 7 a.m. – 7 p.m., a designated staffer is assigned to bring food from the counter to a customer generally from 11 a.m. – 2 p.m. and 4 p.m. – 7 p.m.

 

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